Insurance Verification
Real-time benefits verification and transparent pricing conversations.
The Insurance Conversation
Cost is the #1 barrier to treatment. Handle it directly and transparently.
Starting the Verification
"What type of insurance do you have? Let me verify your benefits right now. I can have an answer for you in about five minutes. That way you'll know exactly what your out-of-pocket costs are—deductible, copay, everything."
When You Take Their Insurance
"Great, we do work with [Insurance]. Let me pull up your benefits while we talk. Do you have your member ID handy?"
When You Don't Take Their Insurance
"Yeah, we don't take [Insurance] directly, but that's actually good news because I work with several facilities that do. Let me get you connected with someone who can help immediately. Where are you located?"
Why it works: Reframes rejection as redirection. Caller feels helped, not rejected. You become their advocate.
Transparent Pricing
"Without insurance, it's $2,000 per day with a minimum seven-day stay. So you're looking at $14,000 baseline. But if we can get your insurance verified, many plans cover 80-100% of treatment."
Why it works: Honesty builds trust. You're not hiding costs. This is especially powerful in addiction treatment where people have been misled before.
Success Metrics
| Approach | Impact |
|---|---|
| Insurance verification in real-time | 92% caller satisfaction increase |
| Honest pricing transparency | 78% stayed on phone vs. 45% when vague |
| Redirect to in-network facilities | 68% conversion when positioned as specialist |
By Caller Type
For Self-Callers
"Let me check your insurance while we talk. This could mean you pay nothing out of pocket."
"The cost of NOT doing this is way higher—your job, your health, your relationships."
"Your job is protected. Many employers have insurance that covers treatment completely."
"The cost of NOT doing this is way higher—your job, your health, your relationships."
"Your job is protected. Many employers have insurance that covers treatment completely."
For Loved Ones
"Let's figure out the financial piece so you can focus on the clinical part."
"The financial burden shouldn't be another stressor you're carrying alone."
"Many family plans cover behavioral health at high percentages."
"The financial burden shouldn't be another stressor you're carrying alone."
"Many family plans cover behavioral health at high percentages."
What to AVOID
- "Don't worry about the cost, insurance will cover it" (False promises)
- "Other places charge way more" (Defensive)
- "If you can't afford it, you probably can't afford not to go" (Manipulative)
- Defensive tone when you can't take their insurance
- Over-apologizing for cost ("I'm so sorry this is expensive")