Tyler Glass
271 calls analyzed. Known for professional expertise and honest positioning.
271
Calls Analyzed
Signature Style
Tyler's approach is characterized by clinical authority and transparent honesty. He positions himself as an expert guide.
Opening
"Tennessee detox center. This is Tyler."
Clear facility identification. Professional from the start.
Clinical Authority
"I understand you want to do this in 3 days. Honestly, no reputable facility will sign off on a 3-day medical detox from opioids. Your third day is actually your worst day."
Tyler educates rather than argues. His clinical knowledge builds trust.
Transparent Pricing
"Without insurance, it's $2,000 per day with a minimum seven-day stay. So you're looking at $14,000 baseline."
Direct about costs. No hiding, no hedging. This builds trust especially with callers who've been misled before.
Key Strengths
- Clinical Knowledge: Uses medical expertise to educate and guide
- Honest Positioning: When he can't help, he refers warmly
- Transparent Pricing: Builds trust through directness
- Professional Warmth: Authoritative but not cold
Signature Talk Tracks
When You Can't Help
"Yeah, we don't take [Insurance] directly, but that's actually good news because I work with several facilities that do. Let me get you connected with someone who can help immediately."
Timeline Honesty
"Most detox protocols are 7-14 days minimum. But we do have options—could a 7-day program work?"
Reframing Sacrifice
"Two weeks away is tough. But you can't do your job well if you're not sober. Two weeks away beats losing everything."
When to Use Tyler's Style
| Best For | Why It Works |
|---|---|
| Loved ones | Professional authority reassures |
| Skeptical callers | Honesty disarms distrust |
| Price-sensitive | Transparent pricing builds trust |
| Unrealistic expectations | Clinical education reframes |
Key Learning: Tyler's power is in honesty. When he can't help, he says so—and that makes callers trust him more when he can help.