Closing Scripts

Moving to admission, gathering final details, and booking the arrival.

Transition to Close

When they're ready (or nearly ready), don't overcomplicate it:

"Let's get everything set up right now."

"What time works best for you to arrive?"

"I'm going to transfer you to our admissions team to finalize the details."

Gathering Final Details

Keep it simple and sequential:

"Okay, let me just get a few more details and we'll be all set."

"What's the best phone number to reach you?"

"And do you have your insurance card handy? I'll need the member ID."

Confirming Commitment

"So we're looking at tomorrow at 10am—does that work?"

"Perfect. I'll have everything ready for you when you arrive."

Handling Last-Minute Hesitation

Sometimes they get cold feet at the close. Stay calm:

"I hear you. It's a big decision. But you called for a reason today. What would help you feel more confident about this?"

"What's holding you back right now? Let's talk through it."

Setting Expectations

"When you arrive, you'll check in at the front desk. They'll do a quick medical assessment, and then we'll get you settled in your room."

"You can bring comfortable clothes, toiletries, and any medications you're currently taking. We'll go over everything else when you get here."

Follow-Up for Non-Commits

If they're not ready to commit today:

"I understand you need some time. Can I check back in with you tomorrow?"

"Let me give you my direct number. When you're ready, call me directly and I'll make sure everything moves fast."

Pro Tip: Get permission to follow up. Callers who aren't ready today may be ready tomorrow—but only if you stay in touch.