Talk Tracks
4,050+ proven scripts extracted from 572 successful calls, organized by call phase.
Key Finding: Empathy beats features. Brief, validating acknowledgments ("I got you," "Gotcha") appear in high-frequency conversions more than facility descriptions.
Talk Track Categories
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Opening Scripts
Setting tone, qualifying caller type, and creating immediate engagement.
"Recovery. This is Jake." •
"Are you calling for yourself or someone else?" 🤝
Rapport Building
Creating connection before problem-solving. Non-judgmental acknowledgments.
"I got you. I got you." •
"Gotcha, man." •
"You're fine." 🔍
Pain Discovery
Understanding what's broken. Open-ended questions that invite full stories.
"What's going on with you?" •
"What substance have you been struggling with?" 💳
Insurance Verification
Real-time benefits verification and transparent pricing conversations.
"Let me verify your benefits right now." •
"I can have an answer in five minutes." ⚡
Creating Urgency
Specific timeline questions that create commitment without pushy tactics.
"The fact that you called today is huge." •
"Were you thinking today or tomorrow?" ✅
Closing Scripts
Moving to admission, gathering final details, and booking the arrival.
"Let's get everything set up right now." •
"What time works best for you to arrive?" Universal Patterns
These patterns appear consistently across all top performers:
Tier 1: Highest Frequency
| Talk Track | Usage | Context |
|---|---|---|
"I got you." | 7-9 uses/call | When caller is stressed or apologetic |
"Gotcha" / "Gotcha, man" | 8-12 uses/call | After any caller disclosure |
"What's going on with you?" | 7-8 uses | After confirming caller type |