Agent Profiles
Learn from the two top performers who handled 95%+ of our qualified calls.
275
Jake Smith Calls
271
Tyler Glass Calls
Key Finding
Despite different personalities and approaches, both Jake and Tyler share consistent core patterns:
- Empathy first - Build rapport before information gathering
- Quick qualification - Identify caller type immediately
- Barrier removal - Proactively address logistics, insurance, fears
- Honest redirection - When they can't help, they refer warmly
Agent Deep Dives
👨
Jake Smith
275 calls analyzed. Known for peer-level connection and casual confidence.
Peer Language Personal Connection
👨💼
Tyler Glass
271 calls analyzed. Known for professional expertise and honest positioning.
Clinical Authority Transparent Pricing
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Best Practices
The common patterns that make both agents successful, distilled into actionable guidelines.
Combined Insights
Style Comparison
| Aspect | Jake Smith | Tyler Glass |
|---|---|---|
| Opening Style | "Recovery. This is Jake." | "Tennessee detox center. This is Tyler." |
| Tone | Casual, peer-to-peer | Professional, expert-driven |
| Rapport Building | "Dude. Happy belated, man." | Direct empathy, less personal |
| Insurance Handling | Real-time verification emphasis | Transparent pricing upfront |
| Urgency Creation | "The fact you called today is huge" | "Your third day is actually your worst" |
Key Takeaway: Both styles work. The key isn't copying one agent's exact approach—it's understanding the principles they share and adapting to your natural communication style.