LAC Playbook

Logistics & Timing Objections

Real-world constraints need real solutions. ~165 objections in our data.

Recognition Signals

  • "I can't take time off work"
  • "I need to check on probation requirements"
  • "Can I do this in 3 days?"
  • "My job won't let me miss that much time"
  • "What about after the holidays?"
  • "I can only stay X days"

Primary Response Scripts

Job Protection (FMLA)

"How long have you been at your job? Good, because if it's been over a year, you qualify for FMLA protection. That means your job is federally protected—we can even help with the paperwork. You won't get fired for getting treatment."

Why it works: Removes the #1 job-related fear immediately.

Unrealistic Timelines

"I understand you want to do this in 3 days. Honestly, no reputable facility will sign off on a 3-day medical detox from opioids. Your third day is actually your worst day. Most detox protocols are 7-14 days minimum. But we do have options—could a 7-day program work?"

Why it works: Education, not argument. Shows clinical expertise.

Temporary Sacrifice Framing

"I get it—two weeks away is tough. But here's the thing: you can't do your job well if you're not sober. We all know that. So it's actually better to do this now while your mind is clear, rather than lose your job AND your health. Two weeks away beats losing everything."

Why it works: Appeals to professional identity. Reframes sacrifice as strategic.

By Caller Type

For Self-Callers

  • Lead with job protection (FMLA, medical leave)
  • Offer flexible program lengths (7-day detox + IOP vs. 30-day)
  • "Your employer will respect medical treatment more than inexplicable absences"
  • For probation: Ask clarifying questions ("Can you get permission to leave the state?")

For Loved Ones

  • Position family decision-making as an asset
  • Address caregiver burden: "You don't need to solve this alone. Our admissions team will help with all logistics"

What to AVOID

  • "Other patients manage full-time jobs in treatment" (Impossible in early detox)
  • "Just call your employer and tell them the truth" (Risky for some industries)
  • "People do this in less time all the time" (Sets unrealistic expectations)
  • Implying their job is more important than their health
  • Making timeline promises you can't keep

Success Metrics

Approach Impact
FMLA discussion introduced 85% of working callers committed
Honest timeline assessment 76% engaged vs. 51% with "quick fixes"
Logistics problem-solving approach 72% of "can't take time off" resolved